Thank you for choosing Ailume Music. This Refund Policy explains the terms under which refunds may be issued for subscription payments and credit purchases made through the Ailume Music platform at https://www.ailume.co. All payments are processed through PayPal.
Please read this policy carefully before subscribing. By completing a purchase, you acknowledge that you have read and agree to this Refund Policy.
1. Subscription Plans
1.1 Monthly Subscriptions
Monthly subscription plans are billed on a recurring basis each calendar month. Because access to the Service and your monthly credit allocation becomes available immediately upon payment, monthly subscription fees are generally non-refundable.
If you wish to stop being charged, you must cancel your subscription before your next billing date. Cancellation instructions are available in your account settings under Billing. After cancellation, you retain access to the Service and any remaining credits until the end of the current billing period.
1.2 Annual Subscriptions
Annual subscriptions are billed in full at the time of purchase. We offer a 7-day refund window for annual plans. If you subscribed to an annual plan and request a refund within 7 calendar days of the original payment date, we will issue a full refund to your original PayPal payment method — provided you have consumed fewer than 20% of the plan's total annual credits.
Refund requests for annual plans submitted after 7 days of the original payment date are evaluated on a case-by-case basis at Ailume's sole discretion.
2. Credit Refunds for Failed Generations
Ailume uses a credit-based system where credits are consumed when you generate songs, remixes, covers, stems, and other production assets. If a generation fails due to a platform error or technical fault on our end, the credits consumed in that failed generation will be returned to your account balance automatically or upon request to our support team.
Credits are not refunded for generations that complete successfully but do not match your creative expectations. We encourage you to use Simple mode to preview generation results before spending credits on Advanced mode settings.
3. Exceptions and Special Circumstances
We recognize that exceptional circumstances may warrant a refund outside our standard policy. We will consider refund requests in the following situations:
- A billing error resulted in a duplicate charge or incorrect amount;
- The Service was unavailable for an extended period due to a platform outage during your billing cycle;
- Unauthorized account access resulted in fraudulent charges (please contact us and your PayPal account support immediately in this case).
To request a refund under exceptional circumstances, contact our support team within 14 days of the charge with your account email address, the date of the charge, and a description of the issue.
4. How to Request a Refund
To request a refund, contact our support team at [email protected] with the subject line "Refund Request" and include:
- The email address associated with your Ailume account;
- The date and amount of the charge;
- The reason for your refund request.
We aim to respond to all refund requests within 3 business days. Approved refunds will be processed back to your original PayPal payment method within 5–10 business days, depending on PayPal's processing timeline.
5. Plan Downgrades and Cancellations
Downgrading your subscription plan takes effect at the start of your next billing cycle. No partial refunds are issued for the unused portion of a billing period when downgrading. You retain full access to your current plan's features and credit allocation until the end of the period.
Cancellation of your subscription stops future charges. It does not trigger a refund for the current billing period.
6. Free Plan and Free Credits
Free credits provided at registration are complimentary and carry no monetary value. They are not refundable or exchangeable for cash, credits, or any other form of compensation.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service following any changes constitutes your acceptance of the revised policy. If you disagree with a change, you may cancel your subscription before the change takes effect.
8. Contact Us
For any questions about this Refund Policy or to submit a refund request, please contact us at:
Ailume Music
Email: [email protected]
Website: https://www.ailume.co/en