Ailume Music ("Ailume," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Ailume Music platform at https://www.ailume.co and all related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Service.
1. Information We Collect
1.1 Information You Provide Directly
When you register for an account or use the Service, we may collect:
- Account information: your email address, username, and password;
- Payment information: billing details processed through PayPal (we do not store your full payment card or PayPal credentials on our servers);
- User-generated content: song prompts, lyrics, style tags, and other creative inputs you submit to the AI generation pipeline;
- Communications: messages or feedback you send to our support team.
1.2 Information Collected Automatically
When you access the Service, we automatically collect certain technical information, including:
- Usage data: pages visited, features used, songs generated, credits consumed, export actions, and interaction timestamps;
- Device and browser information: IP address, browser type and version, operating system, device identifiers, and screen resolution;
- Log data: server access logs, error logs, and performance data;
- Cookies and similar technologies: session identifiers, preference cookies, and analytics identifiers (see Section 6 for details).
1.3 Information from Third Parties
If you authenticate via a third-party service (such as Google or social login), we may receive basic profile information from that provider in accordance with your privacy settings on that platform.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Service, including AI song generation, lyric creation, remix, library management, and export features;
- Process payments and manage your subscription through PayPal;
- Allocate, track, and replenish your credit balance;
- Send transactional communications, including receipts, credit notifications, and account security alerts;
- Send marketing communications about new features, model updates, genre additions, and promotional offers — you may opt out at any time;
- Analyze usage patterns to improve AI model quality, generation speed, and product features;
- Detect, prevent, and investigate fraud, abuse, or violations of our Terms of Service;
- Comply with applicable legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: We share data with trusted vendors who help us operate the Service, including cloud hosting providers, AI model infrastructure, payment processing (PayPal), analytics (Google Analytics), and customer support tools. These vendors are contractually bound to use your data only for the purposes we specify.
- Community features: If you publish songs to the Ailume Hooks public gallery, your username and the published track are visible to other users of the Service.
- Legal compliance: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Ailume, our users, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Service before your information is transferred and becomes subject to a different privacy policy.
4. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide the Service and comply with our legal obligations. Song files, lyrics, and production assets stored in your Library are retained until you delete them or close your account. After account deletion, we may retain anonymized and aggregated data for analytics purposes.
5. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and secure server infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate the Service and understand how it is used. These include:
- Essential cookies: required for authentication, session management, and core platform functionality;
- Analytics cookies: used by Google Analytics (GA4) to collect aggregated usage data, including page views, feature engagement, and session duration;
- Preference cookies: used to remember your language selection (English/中文) and other display settings.
You can control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use core features of the Service.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal data we hold about you;
- Correction: request correction of inaccurate or incomplete data;
- Deletion: request deletion of your personal data, subject to legal retention obligations;
- Portability: receive a structured, machine-readable copy of your data;
- Opt-out of marketing: unsubscribe from promotional emails at any time using the unsubscribe link in any email or by contacting us.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. International Data Transfers
Ailume operates globally. Your information may be transferred to, stored, and processed in countries other than the one in which you reside, including countries that may not provide the same level of data protection as your home jurisdiction. By using the Service, you consent to such transfers in accordance with this Privacy Policy.
9. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with their information without parental consent, please contact us at [email protected].
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. We encourage you to review this Privacy Policy regularly.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Ailume Music
Email: [email protected]
Website: https://www.ailume.co/en